Account Access | Privacy Statement | About Us | Careers | locations | contact us | site map | Advertising SILVER STAR COMMUNICATIONS 877/883.2411 PO BOX 226 | FREEDOM, WY 83120

Our technical support representatives and technicians are ready to help you with any problems you may be experienceing with your Digital TV service. See below for some helpful information that may help you solve the problem on your own.

Find help on rebooting your set-top box, correcting sound/picture issues and setting up your remote control.

How to Reboot your Set-top Box

If you experience problems with your TV service, you can reboot your system with the following steps:

• Press and release the STB button on the remote control.
• Press and release the red Power button on the remote control.
• Unplug the power source on the set-top box. 
• Wait 10 seconds. 
• Reboot your DSL modem.
  • Turn off your computer(s).
  • Unplug your modem.
  • Wait ten seconds.
  • Plug in your modem. Wait for the Power and Ready lights to remain solid.
• Reconnect the power source to the set-top box.

Bypass entering password each time the set-top box is reset. Go to MENU, SETTINGS, PREFERENCES. Uncheck ENABLE LOGIN.

Correcting Picture/Sound Issues

• Make sure MUTE is not pressed on the remote control.
• The correct TV code should be input in the remote control.
• Make sure all cables are connected properly and that your TV is tuned to the correct RF channel for the TV you are using.
• If the video output on the STB is connected to the Video IN input on the TV, make sure the TV is set to the correct video input.
• Check the Coaxial cable to make sure it is tight.
• Unplug large electrical appliances nearby, such as a treadmill.
• If VCR is connected using RCA jacks, VCR must be ON.

pricing
packages
channel list
support

Tech Support
8AM-11PM
7 Days/Week

email

307/883.6684
208/574.2500
208/354.6200